PERFECT FIT GUARANTEE

At Velobicycle we are giving you a 100% Perfect fit guarantee and 100% Service satisfaction. If you are not pleased with our product or service , you will be fully refunded.

Q: What is the return policy?

A: We at Velobicycle want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee a quality purchase.

As part of the experience, we know that on some occasions we will not be able to fulfill all your expectations, And this when our perfect fit guarantee comes to place,so we offer you service returns and refunds that will allow you to continue to enjoy shopping with us.

Please note that direct unilateral product exchange is not possible due to limitations in the ordering platform, and we are not entitled to send out products on our own initiative.

Replacement is possible in case of an undelivered product due to shipment cancellation, after a direct personal consultation with an agent.

We give a 6 month warranty on used bicycles.

We give a 3-year warranty on new bicycles.

Please, acknowledge the following:

Do not request returns and refunds after expiry of the given term.

You can return a defective product or order:

1. a) In the unfortunate event that the product is defective
2. b) The received product is completely different from what has been ordered

In this case, the customer has the right to receive a new product depending of the product availability. In case the product is not available, the customer will be refunded for the total amount.

Q: What are the conditions to apply for a change or return?

• we'll refund the payments in the same method that the original payment has been made,
• refund or changes will be executed once we receive the tracking number from the customer as a guarantee,
• after we have sent the refund confirmation to the customer, the refund can take between 3~10 business days to be reflected on the customer’s account statement

Please also note that velobicycle.store is not responsible for any return fees or returns that are lost or stolen while in transit.

Q: How do I return something?

A: Please follow the steps below:

1. Contact us by email at info@velobicycle.store

Provide us with your order number and a brief statement explaining the reason for return.

2. Once your return is approved, you will be emailed within 24~48 hours.
3. Once you are ready to ship your return, address your package to the shipping address you will be provided with your order.
4. Use a trackable and insured shipping method to return your package, with your order number clearly printed on your shipping label.
5. We will let you know the receipt of your return in email.
6. Once your return is processed an confirmed, please allow 3~10 days for your bank to execute the refund amount to your account.