FAQ

Orders typically take up to 1 days to process before they ship – excluding weekends and holidays. During Holidays processing times may take up to 2-3 days. 

HOW LONG IS THE SHIPPING TIME ?

Orders will be shipped depending on the fulfillment center the product is from.

Transit Times to Europe (Sepa zone): 3 - 5 Business days

Transit Times to United States: 3 - 7 Business days 

Transit times to International: 3 - 7 Business days

Average transit times are received in 5 days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

WILL I RECEIVE A TRACKING NUMBER?

Yes of course. Immediately after shipping your order.

WHAT COURIER WILL BE USED FOR THE DELIVERY

The courier service actually depends on our fulfillment center. We shipping:

DHL Express, FedEx, USPS, Royal Mail, Schenker AG, PostNL etc.

We would ensure that you receive your package and provide insurance on your package in case of missing and lost package

DO I HAVE TO PAY ANY TARIFFS OR CUSTOM TAX ON THE PRODUCTS?

Prices revealed on your respective receipt MIGHT be different from what you ordered but please do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email , please email our support team at info@velobicycle.store

WHAT IF I AM NOT HOME DURING THE DELIVERY?

Anyone at home can receive the package on behalf of the customer. Usually the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at info@velobicycle.store ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.  In that case, you can send the wrong item to the nearest Regional Warehouse and once received we can send out a corrected item. Please contact us to find out where is the nearest Regional Warehouse from your country.

I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?

Please email us at info@velobicycle.store and we'll respond as soon as we can :)